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LAST UPDATED 28 JULY 2016
Plantronics complies with the U.S. - E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Plantronics has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Plantronics certification, please visit http://www.export.gov/safeharbor/.
What Information Does Plantronics Collect?
Plantronics will collect personal information from our users for different purposes. Information gathered online can be identified as either anonymous or identifiable. Anonymous information is information that cannot be traced back to the individual. Identifiable information is information that is specific to the individual so that we can deliver the right products and services to the individual. The following lists the many ways in which we collect personal information from our users and the type of information collected:
To purchase products and to obtain other services offered on the Websites, a user has to create his/her profile by completing a questionnaire online. Through the completion of the questionnaire by a user we collect the following information: (i) full name; (ii) address; (iii) e-mail address; (iv) credit card information; (v) password; and (vi) nickname. The provision of this personal information is mandatory and if you choose not to submit the requested information we will not be able to provide you with the services offered on the Websites.
To register your purchased product online, we request the following information: (i) full name; (ii) email address; and (iii) purchase date. The provision of this information is mandatory in order to register your purchase online. The provision of the remaining information requested on the product registration form is optional.
To become a Plantronics authorized reseller, a user must complete an online application. By virtue of our online application we collect personal information such as the user's full name and e-mail address. The provision of this information is mandatory for users who want to become authorized resellers. In addition to this mandatory information, we request information such as current employment, phone and fax. The provision of this information is optional.
If you desire, you may participate in Plantronics' online surveys. If you choose to participate, we will collect anonymous information about the environment you work in, telephone habits, and demographic information. These surveys are developed in order for us to understand what types of products are most effective for our customers and to find the best ways to advertise to reach new customers. Your participation in our online surveys is entirely voluntary. Plantronics may provide gifts to those individuals who participate in surveys, and will request a mailing address to ship the gift. Plantronics will not use the mailing address or personal information for any purpose other than mailing the gift. You will be given the option to opt-in to receive further emails from Plantronics, including but not limited to marketing emails, advertisements, newsletters and bulletins.
When you choose to use the online chat type of support, the following information is gathered through the creation of an account or use of existing account: Email address, password, first name, last name, company name, address, city, state, zip, country, phone, telephone number, Plantronics model, Phone manufacturer, and Phone model. The information, with the exception of the password, is viewable to the support person that is handling the chat. You will be given the option to opt-in to receive further emails from Plantronics, including but not limited to marketing emails, advertisements, newsletters and bulletins. Currently any information captured through support is not provided to anyone outside of Plantronics.
Plantronics may use mobile messaging, SMS campaigns to communicate with customers who have opted in to receive these types of communications. We will use a third party service to deliver the messages, they have been advised that any personal information transmitted to them in order to transmit the campaign is the property of Plantronics and not to be used for any other means other than to carry out the transaction. The third party will verify your carriers' policies in regard to sending text messages, however if you believe you have received any messages in error, please contact us at firstname.lastname@example.org.
INFORMATION RELATED TO PLANTRONICS MANAGER PRO
Plantronics collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. If requested to remove data we will respond within 30 days.
We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Plantronics will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SERVER LOG FILES:
As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Websites, to track users' movements around the Websites and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Do I have to Register?
All users can access the Websites without being a registered user. However, you will not be able to access certain areas or purchase our products online if you are not a registered online user.
How Does Plantronics Use My Information?
Personal information collected by us is used primarily for the purpose it is collected: to facilitate purchases online, to register users' purchases, to process users' resumes or to consider authorized reseller applications. In particular, the users' shipping and billing addresses are used for fulfilling the purchase orders and to bill a user's credit card. The personal information provided in a resume and authorized reseller's application is used to consider the eligibility of the candidates. In addition to the original purpose for which the personal information is collected, we may use the personal information to contact users to confirm information related to his/her order or to advise a user if an item is on back order.
Plantronics also may use users' email address, mailing address, and/or phone number as follows provided that the user grants his/her consent to such additional use:
- in our internal surveys to obtain feedback on our products, our website, or on other aspects of our business that impact you as a Plantronics customer;
- to notify users of new products or services we think may be of interest to them;
- to send promotional materials.
- for our Premier Plantronics Only Distributor's direct marketing purposes.
Users will receive such promotional materials and be contacted by our business partners only if they have opted-in to receive such information and be contacted. Please see "How Can I Opt-In/Opt-Out?" for more information.
We may also use personal information collected to contact users in connection with the inappropriate use of the Websites.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Does Plantronics Disclose My Personal Information?
From time to time, we may disclose your personal information to organizations that perform services for or on behalf of Plantronics, for example to provide customer service, deliver products, ship items, process credit cards, for research, marketing, product ratings and reviews, data processing, and to measure the use of our Websites. We will share with these companies only that personal information which they need to work on our behalf. Some of these service providers may be located in other countries. Your personal information will be provided to these organizations only if they agree to use such information solely for the purpose of providing services to Plantronics, and under the instructions of Plantronics, and with respect to that information, to act in a manner consistent with the relevant principles articulated in this Policy.
If Plantronics is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Our Web site offers publicly accessible blogs, forums, and user reviews. You should be aware that any information you provide in these public forums may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials and endorsements of satisfied customers on our Websites. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com
Social Media Features and Widgets
What About Security of Data Transmission
Please note that at www.plantronics.com there is a form where you can transmit credit card information in order to complete a purchase transaction. Any time we ask for a credit card number, we transmit that credit card number in an encrypted format. We use industry-standard, SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Plantronics cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Can I Correct/Update the Information Collected About Me?
You have the right to correct/update or delete any inaccuracies to the personal information collected about you at www.plantronics.com. You can make changes to your personal profile at any time by going to the "Customer Sign In" page on our website. You will need your Logon ID (user name) and password in order to access your personal information.
You may also contact us via email at www.plantronics.com to request changes to your profile. Requests received via email will be acknowledged and responded to within 30 days of receipt.
All access requests will be acknowledged and responded to within 30 days of receipt.
How Can I Opt-In/Opt-Out?
We provide you the opportunity to opt-in to have your personally identifiable information used for certain purposes, when we ask for this information.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, by emailing us at firstname.lastname@example.org or you may contact us at PLANTRONICS, INC. c/o Legal Department, 345 Encinal Street, Santa Cruz, California 95060 USA to opt-out.
Why Do I Need an ID and Password?
At our e-commerce site we provide an area for you to store your billing address, and shipping addresses. This is your private information and you should keep it secure. We also require that you enter your Logon ID (nick name) and password for accessing Order Status where you will view the details of products ordered from Plantronics.
This web site may contain links to other sites. Please be aware that Plantronics is not responsible for the privacy practices or the content of such other sites. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Websites.
How Do I Contact Plantronics?
If you have any further questions or comments regarding this Privacy Statement, you may contact us at email@example.com, or by any of the following ways:
- Facsimile: (831) 426-2965
- Mail: PLANTRONICS, INC.
c/o Legal Department
345 Encinal Street
Santa Cruz, California 95060
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Website.
Does the Plantronics Website Use "Tracking Technologies?"
Our third party partners employ a software technology called clear GIFs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Websites by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear GIFs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear GIFs to our customers' personal information.
We use clear GIFs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "How Can I Opt-In/Opt-Out"
We, and our third party partners, use Local Shared Objects (Flash cookies) or Local Storage (HTML 5), to store content information and preferences. Various browsers may offer their own management tools for removing HTML 5. To manage Flash, please click here:http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
When you download and use our mobile apps, we automatically collect information on the type of Plantronics device you use, the operating system version of your smartphone or tablet, and the Plantronics device identifier (or "UDID").
We may ask you for location based information from your mobile device while using our mobile apps. We collect your location information for the purpose of enabling features in the Plantronics Hub for Android/iOS mobile app such as the BackTrack™ feature. This feature helps to identify the location of your headset’s most recent disconnect event for the purpose of tracking a lost headset.
We collect app usage information for the purpose of enhancing your user experience. We may record information such as how often you use the app, the events that occur within the app, aggregated usage and performance data. We use this information with analytics software to allow us to better understand the functionality of our mobile software on your phone. We do not link the information we store within the analytics software to any personal information you submit within the mobile app.