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The Evolution of Customer Care

From agent to superhero-the evolution of customer service.

The Happiness Factor

Why you need to invest in the customer service representatives (CSRs) you have and how to attract the ones you want.

The New Contact Center

Open floor plans, home workers, and wireless headsets are changing the contact center.

Communication Challenges and the Need for Better Audio Solutions

The Benefits of UC

Small and mid-sized businesses see the benefits of Unified Communications

How Headsets Can Improve Business Productivity and Efficiency

How to Unify Your Communications

UC may seem like just another case of technology jargon, but it's far more than the latest IT buzzword.

Workplace Flexibility

How flexible work environments help small and medium-sized businesses attract - and keep - great workers.

How to Move Your Business to the Cloud

Now with cloud computing firmly established as mainstream technology, you may want to take a closer look.