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The Evolution of Customer Care
From agent to superhero-the evolution of customer service.
The Happiness Factor
Why you need to invest in the customer service representatives (CSRs) you have and how to attract the ones you want.
The New Contact Center
Open floor plans, home workers, and wireless headsets are changing the contact center.
Communication Challenges and the Need for Better Audio Solutions
The Benefits of UC
Small and mid-sized businesses see the benefits of Unified Communications
How Headsets Can Improve Business Productivity and Efficiency
How to Unify Your Communications
UC may seem like just another case of technology jargon, but it's far more than the latest IT buzzword.
How flexible work environments help small and medium-sized businesses attract - and keep - great workers.
How to Move Your Business to the Cloud
Now with cloud computing firmly established as mainstream technology, you may want to take a closer look.